012012 – 2020 · Okinawa, Japan · Craven County, NC

United States Marine Corps

USMC · Aviation logistics, maintenance & operations

A decade of ownership over safety-critical programs: aviation life support systems, CBRN protective equipment, ammunition and explosives certification, and maintenance production control.

Chaos

Paper tracking. A three-year parts backlog. A shop coded priority 9 when the governing regulation specified priority 3.

Order

A digital tracking system that outlived my tenure and became the model adopted across the Navy and Marine Corps.

0.0%
Parts ready for issue

from 15.1%

0 mo
Time to replenish

from 36 months

0 days
International purchasing turnaround

from 90 days

0
Lean Six Sigma students trained

across 13 courses

Roles

Senior Operations Manager

Mar 2019 – Jun 2020 · 1 yr 4 mos · Craven County, North Carolina

  • Managed training, mentorship, and documentation for 46 employees.
  • Served on the Ammunition & Explosives Certification Program Board as its only non-ordnance member, with sign-off authority on explosives-handling certification for every technician in the shops.
  • Member of the Training & Readiness Program Working Group for Naval Aviation Technical Education Command (NATEC). Rewrote the qualification standard for the entire trade. Adopted service-wide.
  • Operations
  • Service Delivery
  • Training
  • Certification

The story

I enlisted in May 2012 and spent the first five years in Okinawa. As a production manager I had thirty people, three divisions, and an international purchasing pipeline that took ninety days to turn an asset around; by the time I left that job it took seven. As a technical supervisor I stood up the CBRN protective equipment program on the island, bringing in-house four containers of gear that had been shipped back to the States for inspection every cycle, and came through two organizational audits with zero discrepancies. As a business process analyst I ran the Lean Six Sigma office, coaching three improvement projects and teaching thirteen courses to 295 Marines.

The last three years were in Craven County, North Carolina. I took over production control for sixty people and $1.4M in assets, found the shop coding parts at priority 9 when the regulation said 3, and cleared a three-year backlog: ready-for-issue went from 15.1% to 98.3%, replenishment from 36 months to 3. The digital tracking system I built to replace paper outlived my tenure and was adopted across the Navy and Marine Corps. I finished as a senior operations manager with 46 direct reports, a seat on the Ammunition and Explosives Certification Program Board, and a rewritten qualification standard for my trade that the service adopted. Two Navy and Marine Corps Commendation Medals. Honorably discharged in June 2020.

Programs owned

  • Aviation Life Support Systems

    One division, four work centers. Repeated at a second site across two more.

  • Maintenance Production Control

    Priority, parts, and the backlog. Ready-for-issue from 15.1% to 98.3%.

  • CBRN Protective Equipment

    Established the Okinawa program. Four containers of gear brought in-house.

  • Ammunition & Explosives Certification

    Board seat as the only non-ordnance member. Sign-off authority for every technician.

  • Lean Six Sigma Office

    Coach on three projects. Thirteen courses taught, 295 students.