022020 – 2026 · Dallas, TX · RallyPay on Crunchbase
Payments infrastructure
Nearly six years across three roles, from Director of Operations to COO, then retained by the CEO post-transition to advise on operations, risk, and compliance continuity.
Chaos
A payments company scaling fast. Inbound support volume up 400%. Card-testing attacks hammering the gateway. Compliance obligations across PCI, KYC/AML, NACHA, and the card networks.
Order
An operating cadence between decision and delivery, a compliance program that never failed an examination, and a security layer that cut attacks by 99%.
from 3.4%
Roles
Mar 2025 – Mar 2026 · 1 yr 1 mo · Dallas, Texas
The story
I came in as Director of Operations with two things on my plate: customer success and payment operations. Underneath them sat two legacy platforms, Piryx.org and Rally.org, each with its own codebase and its own way of doing everything. I spent that first stretch optimizing operations across both. Same-day resolution went from 3.4% to 44% while inbound volume grew 400%.
That work is what earned the promotion. As COO I took on both engineering teams and the customer success team, owned the operating cadence between the CEO's decisions and delivery, and set the product roadmap going forward: the security microservice, onboarding and underwriting, the multi-vendor gateway, the pricing initiative. When the company transitioned, the CEO retained me to keep operations, risk, and compliance continuous.
Initiatives owned
Security microservice that cut card-testing attacks 99% and chargebacks 32%.
Owner of record for PCI, KYC/AML, NACHA, and card network rules. No failed examinations.
Proprietary microservice that cut processing time 33%.
Gateway service that cut COGS 5.6% and opened new strategic verticals.
Pricing initiative that lifted authorization rates 11% and gross profit 5.7%.